FAQ
About Us
Where are you from?
We are a small startup near Hamburg, Germany.
Where does your brand name come from?
Well...the story behind our name is long, but since you ask:
"The search for a name was an endless up and down. Sometimes you were out of ideas, then you had an idea in your head but the brand name was already protected by trademark law, sometimes the name just looked stupid... But one day, after an episode of "Mayday*", the words of the brand name stuck in my head. They were the perfect mix of aviation and the current feeling that I had in the start-up phase. The words motivated me "not to sink, but to pull up and carry on". At the same time, they come from a safety system in the cockpit. In 2024, I had this name protected as a trademark." (Philipp Mischuretz, CEO)
*(A documentary about the investigation of aircraft accidents)
What is your goal?
A brand that combines streetwear and aviation and allows them to merge into one another, a product that looks like fashion and cannot be classified as a merch product and a crew that is connected by our name and means belonging. That is our goal, that is Don't sink pull up™.
How can I reach you?
Email: info@dontsinkpullup.com or use our contact form.
Questions about the product
What if I don't like the product or there is a problem with it?
This happens! Contact us at retour@dontsinkpullup.com or use our contact form . Please include "Return" in the subject line and your order number. We will then contact you as soon as possible. You can return your product within 14 working days. The right of withdrawal applies.
Are there any supplements included with the product?
Depending on the product, the instructions may vary, but you will always find washing recommendations included with the product.
How long does shipping take?
You can find the delivery times here .
Can I return a product?
Sure! You can return your product within 14 working days. The right of withdrawal applies. Please write "Return" and your order number in the subject line. We will then contact you as soon as possible. The right of withdrawal applies.
Can I exchange a product?
No, we do not offer exchanges in the traditional sense. However, you can return your product within 14 working days and then order the desired product. Simply contact us at retour@dontsinkpullup.com or use our contact form.
Where can I find an article number?
In the product overview under the respective article and then it is the number combination under the product name.
Was sind Arrivals & Departures?
Arrivals sind Produkte die neu eingetroffen sind und aktuell zum Verkauf stehen. Departures sind auslaufende Produkte die demnächst abheben und damit nicht mehr verfügbar sind.